How UX Forms built a new COVID-19 response service in just one day

Caredoc is an out-of-hours healthcare service for Irish citizens with urgent medical problems who need to contact a doctor outside of surgery hours.

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Since the outbreak of the coronavirus pandemic, thousands of concerned citizens have contacted the Health Service Executive (HSE) to ask for advice on their symptoms. Caredoc’s clinicians were tasked with triaging these calls and phoning back citizens with suspected COVID-19 symptoms to further evaluate their condition and consider the next steps.

This was a brand-new service that needed to be designed and launched under extreme and extremely urgent circumstances. There were no support systems in place. Caredoc required assurance that every incoming call was followed up on and that the outcome of each call was logged and reported in a comprehensive and consistent way.

Without a supporting IT system, Caredoc needed help — and that was when they approached UX Forms.

The task was to implement an internal system that enabled call handlers to log incoming calls and allocate them to the right clinicians to follow up, whilst ensuring that all calls and outcomes were tracked and monitored in such a way that would allow for rapid and comprehensive analysis. The UX Forms solution eliminated manual administrative and reconciliation work, minimising errors whilst also enabling patient enquiries to be resolved more quickly.

In just a single day, a UX Forms consultant built a production-ready system complete with shareable call logs, access control, automated notification emails, and two dedicated forms — one for the initial call handlers, and the other for clinician follow-ups. The next day, the service passed into production, and since then, UX Forms have been working closely with Caredoc to evolve the solution as the needs of the service are evolving fast.

UX Forms is a joint venture between Equal Experts and developer Martin Gladdish (himself a former Equal Experts Associate). It is a simple yet comprehensive software package that provides organisations of all sizes with a suite of powerful tools to create webforms of any type.

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Come have a look around https://uxforms.com, follow UX Forms on twitter, LinkedIn, or email us at hello@uxforms.com and see how we can make your forms better, together.

An enterprise-ready cloud platform for webform development. See our website for more: https://uxforms.com

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